Privacy Policy
Last Updated: February 15, 2025
At FlashEvolve, we take your privacy seriously. This document explains how we collect, use, and protect your personal information when you interact with our programming education platform. We're based in Taiwan and comply with local data protection regulations while maintaining international privacy standards.
Information We Collect
When you use our platform, we gather different types of information to provide you with a better learning experience. Some of this happens automatically, while other data you provide directly.
Personal Information You Provide
- Name and contact details when you register or reach out to us
- Email address for account creation and course communications
- Phone number if you choose to provide it for account recovery
- Payment information processed through secure third-party providers
- Educational background and programming experience level
- Course preferences and learning goals you share with us
Information Collected Automatically
Our platform collects certain technical data to improve your experience and troubleshoot issues. This includes your IP address, browser type, device information, and how you navigate through our courses. We also track which lessons you complete and how long you spend on different materials—this helps us understand what works and what needs improvement.
How We Use Your Information
The data we collect serves specific purposes related to running our educational platform. We're not in the business of selling your information or using it for unrelated marketing.
| Purpose | Data Used |
|---|---|
| Course delivery and account management | Name, email, learning progress, preferences |
| Communication about courses and updates | Email address, course enrollment data |
| Payment processing and billing | Payment details, transaction history |
| Platform improvement and analytics | Usage data, technical information, feedback |
| Customer support and troubleshooting | Contact information, support tickets, technical logs |
| Legal compliance and safety | All relevant data as required by Taiwan regulations |
We occasionally send emails about new courses or platform updates, but you can opt out of these at any time. Essential communications about your active courses or account security will still reach you.
Data Sharing and Third Parties
We don't share your personal information casually. When we do share data with external parties, it's for specific operational reasons and under strict agreements.
Service Providers We Work With
Our platform relies on trusted third-party services for payment processing, email delivery, and cloud hosting. These providers only access the minimum data needed to perform their functions. For example, our payment processor handles your credit card information—we never see or store complete card numbers on our servers.
Important: We never sell your personal information to advertisers, data brokers, or marketing companies. That's not our business model and never will be.
Legal Requirements
Sometimes we're legally required to share information with Taiwan government authorities or law enforcement. This only happens when we receive valid legal requests or need to protect our platform from fraud or security threats.
Your Privacy Rights
You have significant control over your personal information. Here's what you can do and how to exercise these rights.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
Update incorrect or outdated personal details through your account settings or by contacting us directly.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal compliance.
Export Your Data
Download your learning progress, completed projects, and other personal data in a portable format.
Opt Out of Marketing
Unsubscribe from promotional emails while still receiving essential course-related communications.
Restrict Processing
Limit how we use your data in certain situations while maintaining your account access.
To exercise any of these rights, email us at info@flaskevolve.life with your request. We'll verify your identity and respond within the timeframe required by Taiwan privacy regulations.
Data Security Measures
Protecting your information is something we take seriously, though no system is completely foolproof. Here's what we do to keep your data safe.
All data transmission between your device and our servers uses industry-standard encryption. Your passwords are hashed and never stored in plain text. We maintain regular security audits and keep our systems updated against known vulnerabilities.
- SSL/TLS encryption for all data in transit
- Secure data centers with physical access controls
- Regular security testing and vulnerability assessments
- Employee training on data protection practices
- Limited internal access to personal information on a need-to-know basis
- Automated monitoring for suspicious activity and unauthorized access attempts
If we ever experience a data breach affecting your information, we'll notify you promptly according to Taiwan legal requirements and explain what happened and what we're doing about it.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on their purpose.
Active Account Data
While your account is active, we keep all your learning data, course progress, and personal information. This allows you to pick up where you left off and maintains your educational record.
Inactive Accounts
If you don't log in for 3 years, we'll send reminders before archiving your account. Archived accounts have limited data retained primarily for legal and accounting purposes. You can reactivate anytime within this period.
Deleted Accounts
When you request account deletion, we remove personal identifiers within 30 days. Some data remains in anonymized form for analytics, and financial records are kept for 7 years as required by Taiwan tax regulations.
Backup Systems: Deleted data may persist in our backup systems for up to 90 days before permanent removal. These backups are secure and not used for any active processing.
Cookies and Tracking
Like most websites, we use cookies and similar technologies. These small files help our platform remember your preferences and keep you logged in.
Essential Cookies
These are necessary for basic platform functionality—keeping you logged in, remembering your language preference, and maintaining security. You can't disable these without breaking core features.
Analytics Cookies
We use these to understand how students use our platform. This includes which courses are most popular, where students get stuck, and what devices people use. The data is aggregated and doesn't identify you personally.
Managing Cookies
Your browser settings let you block or delete cookies, though this might affect your experience on our platform. Each browser handles this differently—check your browser's help section for specific instructions.
International Data Transfers
Our primary servers are located in Taiwan, but some service providers we use operate globally. This means your data might be processed in other countries with different privacy laws.
When data leaves Taiwan, we ensure appropriate safeguards are in place through standard contractual clauses and by selecting providers with strong privacy practices. Your rights remain the same regardless of where data is physically stored or processed.
Children's Privacy
Our platform is designed for adult learners and those over 16 years old. We don't knowingly collect information from younger children. If you're under 16, please have a parent or guardian contact us before using our services.
If we discover we've accidentally collected data from someone under 16 without proper parental consent, we'll delete it promptly.
Changes to This Policy
Privacy practices evolve, and sometimes we need to update this policy. When we make significant changes, we'll notify you by email and display a notice on the platform before the changes take effect.
Minor updates—like fixing typos or clarifying existing practices—might happen without notification. We always post the revision date at the top of this document so you can see when it was last updated.
Taiwan-Specific Provisions
As a company operating in Taiwan, we comply with the Personal Information Protection Act (PIPA) and regulations from the National Development Council.
Cross-Border Data Processing
When your data is processed outside Taiwan, we maintain appropriate security measures and legal agreements to protect your rights under Taiwan law.
Local Data Subject Rights
Taiwan residents have specific rights under PIPA, including the ability to request information about data collection purposes, data categories, and recipients. You can exercise these rights by contacting us at the details below.
Questions About Privacy
If something in this policy isn't clear or you have concerns about how we handle your information, reach out to us. We're here to help.